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The mass tort playbook
Codify qualification and audit logic, deploy agent-driven validation, and route exceptions cleanly — so clean cases move automatically.
Read the playbook

AI Agents

Salesforce
Claude
Agents inside
your Salesforce.

Production agents that live in your CRM — triaging, drafting and resolving across sales, service and ops.

Book discovery call
Sales validation agent Lead triage agent Contract review agent Case deflection agent RFP response agent Claims intake agent Renewal-risk agent Quote assistant Content engine Ops knowledge agent Invoice triage agent Onboarding agent Sales validation agent Lead triage agent Contract review agent Case deflection agent RFP response agent Claims intake agent Renewal-risk agent Quote assistant Content engine Ops knowledge agent Invoice triage agent Onboarding agent
Who it's for

Built for teams that run on process — not engineers.

1

Process-heavy operations

Legal, insurance, finance, logistics — work that runs on repeatable, high-volume process.

2

Mid-market, not big tech

If you had a bench of engineers you'd build these yourself. You don't — and you shouldn't have to.

3

Agents inside your stack

Not a chatbot bolted on the side — agents that work where your team already works.

Two platforms

Two platforms. One partner.

We build on the two stacks that fit mid-market best — and help you pick the right one.

Platform 01

Salesforce Agents

Agents that live inside your CRM — Agentforce and custom — acting on the data and records your team already runs on.

Best when your work lives in Salesforce
Lead & case triage and routing
Drafts replies and updates records
Works across Sales, Service & Ops
Data never leaves your CRM
Start with Salesforce
Platform 02

Claude Agents

Custom agents for the work that needs real reasoning — reading documents, researching and drafting across your whole stack.

Best for document & reasoning work
Contract & document review
Research and long-form drafting
Connects across your tools
Tuned to your playbook
Start with Claude
The case for agents

Why build agents.

The same three reasons every time — time, money and quality — and they compound.

Time back

Agents handle the repetitive work in seconds — not hours.

Lower cost

A fraction of the cost of headcount for the same throughput.

Consistent quality

No off days, no dropped steps — the same standard every time.

Scales with demand

Handle 10× the volume without 10× the team.

More from your stack

Put the systems and data you already pay for to work.

Free your people

Hand off the busywork so your team does the work that matters.

Built for process-heavy industries.

Where repeatable, high-volume process meets high-stakes judgment — that's where agents pay off fastest.

Legal & professional servicesContract review, intake and matter triage at volume. InsuranceClaims intake, policy checks and first-response triage. Financial servicesOnboarding, KYC and document-heavy review. Healthcare & life sciencesIntake, prior-auth and records workflows. Logistics & supply chainOrder, exception and status-update handling. ManufacturingQuoting, spec lookups and supplier comms. Real estate & propertyListing, lease and document workflows. Government & public sectorCasework, forms and constituent response. Accounting & auditReconciliation, document review and reporting. EducationAdmissions, records and student support. Energy & utilitiesService requests, compliance and field comms. Construction & field servicesBids, scheduling and supplier coordination.
Case study

What agents changed.

Broughton Partners
Professional services · 200 staff
Salesforce Claude Built on Salesforce
+ Claude
We were drowning in manual intake. The agents now handle the first pass on everything — our team finally spends its time on the work that matters, not the queue.
Operations Lead
Broughton Partners
15+
agents across intake & audit

From first-touch triage to document review, agents now run the operational front line — end to end.

10×
Faster intake
40h
Saved each week
6wk
To live
24/7
Always on
How it works

From idea to a shipped agent.

A clear path from first conversation to production — with your sign-off at every gate.

Phase 1 · Discover

Discovery sprint

Map high-value agent opportunities
Audit systems, data & access
Phase 2 · Define

Requirements

Finalise requirements & PRD
Technical feasibility
Client sign-off
Phase 3 · Build

Build & ship

Implementation plan
Build the agent
Ship to production
Phase 4 · Run

Support

Monitor & support
Improve over time
Agent anatomy

Agents we've shipped.

A look at what we've built — and the anatomy of each one.

Built on Salesforce

Lead triage agent

Sales / RevOps

Scores inbound leads, routes them, and drafts the first touch.

TriggerNew inbound lead
DoesScore, route, draft
HumanHuman-in-loop

Quote assistant

RevOps

Assembles CPQ quotes and checks them against discount rules.

TriggerQuote requested
DoesBuild & validate quote
HumanHuman-in-loop

Case deflection agent

Customer support

Resolves tier-1 cases and escalates the rest with full context.

TriggerNew case opened
DoesResolve or escalate
HumanAutonomous · tier-1

Renewal-risk agent

Customer success

Flags at-risk accounts early and drafts the save play.

TriggerHealth-score drop
DoesFlag & draft play
HumanHuman-in-loop
Built with Claude

Contract review agent

Legal

Reviews contracts against your playbook and flags the risk.

TriggerContract uploaded
DoesRedline vs playbook
HumanHuman-in-loop

RFP response agent

Sales / Bids

Drafts RFP and proposal responses from your knowledge base.

TriggerNew RFP received
DoesDraft responses
HumanHuman-in-loop

Content engine

Marketing

Turns a brief into on-brand drafts across channels.

TriggerBrief submitted
DoesDraft on-brand copy
HumanHuman-in-loop

Ops knowledge agent

Operations

Answers process questions from your SOPs and runs checklists.

TriggerQuestion asked
DoesAnswer from SOPs
HumanAutonomous

These are a few we've shipped. Yours starts with a conversation about the work you want off your team's plate.

Book discovery call
Across the org

Agents for every team.

Wherever there's repeatable work, there's an agent that can take it on.

Finance

Invoice & expense triage

HR

Onboarding & policy Q&A

Product

Feedback & research synthesis

Operations

SOP execution & checklists

Legal

Contract review & intake

Customer Success

Health monitoring & saves

Sales

Lead triage & follow-up

Marketing

Content & campaign drafts

Proof of work

We wrote the playbook.

When a legal-marketing firm needed to scale case qualification, we mapped the whole operation and wrote the definitive playbook on agent-driven audit — built on Salesforce.

Legal marketing · Mass tort

How to build AI agents for mass tort case qualification & audit.

We didn't just build the agents. We mapped the whole intake-to-delivery operation, found where it breaks, and wrote the playbook for fixing it with agents.

SalesforceBuilt on Salesforce
11chapters
Intake scales exponentially. Audit capacity scales linearly with headcount. The gap between them is where margin goes to die.
The qualification & delivery pipeline
AcquisitionIntakeQualificationVerificationAuditScoringDelivery
What's inside
1Current limitations
2Audit is the limit
3The mass tort pipeline
4Where audit breaks
5Agent-driven audit
6The playbook
7Our process
8ROI calculator
9AI competitive advantage
10AI agent readiness
11How to get started
Full methodology · ROI calculator · Readiness checklist
Read the playbook

Questions, answered.

Which platform is right for us?

If your work lives in Salesforce, we usually build there; if it's document- and reasoning-heavy, Claude. We help you decide on the discovery call.

How long until an agent is live?

Most first agents go from discovery to production in a matter of weeks, with sign-off gates along the way so there are no surprises.

Is our data safe?

Agents run inside your systems and permissions. Salesforce agents keep data in your CRM; Claude agents use enterprise controls. Nothing trains on your data.

Do we need engineers?

No — that's the point. We build, ship, and support the agents so your team doesn't have to.

What happens after launch?

We monitor, support, and improve the agent over time. You own everything we build.

Get in touch

Let's scope your first agent.

Tell us what you're working on. We'll show you how we'd help — no pitch, no pressure.

Free 30-minute consultation Response within 24 hours