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The mass tort playbook
Codify qualification and audit logic, deploy agent-driven validation, and route exceptions cleanly — so clean cases move automatically.
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Notes

Notes from the studio.

Practical thinking on product, design, and building AI-first. Real teardowns, the small fixes that move the numbers, and what AI-first actually looks like in the work. No theory, no fluff.

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AI Rollout
Part 1 · AI Adoption in Ops-Heavy Industries
AI RolloutGovernanceOperations

AI isn't stalling because teams don't care

Most companies don't have an AI curiosity problem. They have a governance problem. Why rollouts stall at the leadership-confidence gate, and the move that unsticks them.

Read the note JUN 2026
AI Strategy
Part 2 · AI Adoption in Ops-Heavy Industries
AI StrategyTool SprawlOperations

You don't have an AI strategy, you have experiments

Isolated AI wins quietly become tool sprawl: duplicate workflows, no standards, operator overwhelm. Structure has to come before scale.

Read the note JUN 2026
AI Adoption
Part 3 · AI Adoption in Ops-Heavy Industries
AI AdoptionWorkflowsOperations

Stop training teams on AI. Package the workflow

Teams don't need abstract AI training. They need recurring work turned into reusable, reviewable workflows. Adoption follows the work.

Read the note JUN 2026
Operating Model
Part 4 · AI Adoption in Ops-Heavy Industries
Operating ModelLeadershipOperations

Everyone wants AI. But who owns it?

AI rollout stalls when everyone experiments but no one owns the operating model. It is an operating-model decision, not a tooling one.

Read the note JUN 2026
Automation
Part 5 · AI Adoption in Ops-Heavy Industries
AutomationOperationsAI Rollout

Drowning teams ask: hire or automate?

In ops-heavy teams the real question isn't whether AI is interesting. It is whether it beats the next hire. Here is how to decide.

Read the note JUN 2026
AI Era
Product in the AI EraAI StrategyProduct Strategy

Your customers don't want your AI assistant

Most AI features ship to applause and die three weeks later. You can't out-LLM the frontier labs, so stop trying. A guest note on the one position that is actually defensible.

Read the note JUN 2026
AI Era
AI AgentsProduct in the AI EraMCP

The anatomy of an AI agent

Everyone is talking about agents. Far fewer can say what one actually is. The five parts that turn a model into an agent that does real work.

Read the note JUN 2026
Strategy
Product StrategyIdea to Product

Why founders stop seeing their own product

You've used it a thousand times. That's exactly why you can't see the friction a new user hits in the first thirty seconds — and why nobody on payroll points at it.

Read the note JUN 2026
OperationsSoon
Product OperationsGrowth

The smallest fixes move the biggest numbers

The highest-ROI product work is usually embarrassingly small. Three real examples of what quietly caps growth — and why they survive every sprint.

Coming soonJUN 2026
AI EraSoon
Product in the AI Era

AI won't take your job. Someone using AI will

I watched it happen this month. The skill wasn't the gap — the operating model was. And it follows you from career to career until you fix it.

Coming soonJUN 2026
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